Thanks for shopping on Velospinner.com. We want every customer to be 100% satisfied with their purchase, so if for any reason the Velospinner does not work out for you, we encourage you to start a return as soon as possible after receiving it.
If you are not entirely satisfied with your purchase or need further instruction, we're here to help.
- You have 14 calendar days from the date you received it to return an item.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be returned in the original packaging.
- Once we receive your item, we will immediately notify you on the status of your refund.
- Once your return is approved, we will initiate a refund to your credit card (or original method of payment).
- You will receive the credit within 5-7 days, depending on your card issuer's policies.
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are nonrefundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
Please ship to the following address:
Attn: Velospinner Returns
1420 North Burton Place
Anaheim, CA 92806
If you have any questions on how to return your item to us, contact our customer service team at (714) 239-6478.